My card(s) won’t fit inside:
We designed the spandex pocket to be snug like a glove to keep your essential cards secure. At first, it can be a bit tight, so try pulling open the pocket with a finger, then jimmy in the the card incrementally. It should go all the way down. Over your first couple weeks, it will loosen up so your cards will comfortably slide in, while remaining secure. To remove cards, press your thumb over the top card and slide up. If you have issues, please contact us!
It won’t stick on:
It doesn’t stick well to textured, leather or silicone cases, such as Apple’s cases. It sticks best to flat, smooth hard cases. If it’s not sticking, contact us.
Does it work with wireless charging?
It will cover the wireless charging area, so this won’t work.
Can I peel it off and re-stick it on another case?
It’s meant for single-use. However, if you want, you can re-stick it using your favorite super glue (at your own risk to your case).
Can I stick it directly on my phone?
Yep, if you prefer! But most people stick it on a case.
Will it damage my case/phone if I peel it off?
It can leave some adhesive residue behind. Use a your favorite alcohol-based cleaner to scrape it off carefully and it shouldn’t damage your case. Try peeling it off slowly to minimize this.
It won’t stay on my magnetic mount:
Some magnetic mounts are stronger than others, so sometimes it won’t mount strongly to the metal plate inside. If you have issues, contact us.
Will it damage my credit cards if I use it on a magnetic mount?
It shouldn’t be an issue. Regular magnet mounts are not strong enough to.
If it starts to peel off, what do I do?
We’ll replace it free of charge for up to 1 year, when you register your warranty via the QR code on this box. Or, if you’re committed, you can always use your favorite super glue;)